Support

Get help with Ember Noise

Start with the guide

The user guide covers the current app in reading order, and the FAQ answers common questions about offline use, privacy, imports, transfers, platforms, and availability.

Learn inside Ember Noise

Open the ? help button in the app for Welcome and seven replayable lessons. Mac adds an eighth lesson for its menu-bar companion. Tips & Tricks collects useful gestures and shortcuts. The native Mac Help menu opens Replay Welcome, Lessons, Report a Problem, and Restore from Report.

Report a problem from inside the app

The fastest way to report a bug is Report a Problem in Troubleshooting. It composes a diagnostic report on your device and lets you inspect it before choosing a send, share, or copy action.

Reach a human

Email [email protected] and a person will read it. Describe the platform and OS version along with what happened and what you expected. The same mailbox accepts feature ideas and reports of confusing moments.

Privacy requests

The same support address accepts requests to access, correct, or delete personal information and to stop email updates. The privacy policy explains your rights, response times, and local app-data controls.

Report a security issue

Email [email protected] with the subject “Security report”. Include the affected app or website version, reproduction steps, and the possible impact. Please use your own test data and avoid sending other people's personal information or active credentials. We will assess the report and coordinate any necessary fix and disclosure. This is a reporting channel, not a bug bounty or permission to access other people's data.

Accessibility help

If a control or page is difficult to use, contact support with the platform, assistive technology, and task you were trying to complete. Our accessibility page describes the current support and review limits.

Publisher

Ember Noise is published by Idle Foundry Ltd., 350 Bay St, Suite 1300B, Toronto ON M5H 2S6. Company contact: [email protected].