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Learning, tips & problem reports

The current Help & Support menu on Mac with Learn Ember, Tips & Tricks, and Troubleshooting beside the mixer.
Help & Support keeps the guided lessons, practical tips, and troubleshooting tools in one place.

Open the ? help button to find Learn Ember, Tips & Tricks, and Troubleshooting. Learn Ember opens Welcome, the replayable lessons, and tips. On Mac, the native Help menu provides direct commands for Replay Welcome, Lessons, Report a Problem, and Restore from Report.

Welcome and lessons

The eight-step Welcome teaches the shortest path through the app: play, move the ember, change a corner sound, load a preset, and find the lesson library. It appears on first launch and can be skipped or replayed later.

Seven focused lessons remain available on iPhone and iPad whenever you want them:

  1. Core Mixing: playback, the matrix, and corner sounds.
  2. Library & Search: filter, favorite, and audition sounds.
  3. EQ & Shaping: enable EQ, solo-preview a sound, and shape its bands.
  4. Import & Organize: import audio, organize it, and edit its loop seam.
  5. Using Presets: load, save, filter, favorite, and tag mixes.
  6. Automation Editing: draw a path, set its duration and motion, and save it.
  7. Sleep Timers: create, pin, and cancel a custom timer.

Mac adds an eighth lesson, Menu Bar Companion, covering the popover, volume control, and bringing the full mixer window back.

Lessons place callouts around real controls and track progress as you use them. Your progress remains available if you leave a lesson and return later.

Tips & Tricks

The tips page keeps smaller interactions visible without turning each into a full lesson: double-tap to reset an EQ control, hold to audition a sound or automation waypoint, read the preset’s unsaved-change marker, pin a timer, and understand the timer’s 10-second fade. Mac also explains that closing the mixer leaves playback running in the menu bar.

Report a Problem

? → Troubleshooting → Report a Problem prepares a readable report on your device. It can include app and OS versions, layout and accessibility state, audio readiness and route information, the current mixer configuration, and recent diagnostics. The report excludes imported audio.

Review the disclosure and report before taking any action. On iPhone and iPad you can use the system mail composer, copy, or share. On Mac you can copy the report or open a prefilled email draft. You choose whether it leaves the device, and you can also contact [email protected] directly.